We offer delivery everywhere in the U.K.
In an effort to minimise our carbon footprint, we are not shipping outside the UK as we believe it is best to keep the wines that are shipped to us in the UK within the UK.

At this time, we offer free shipping exclusively on orders over £99 in London, England, Wales and mainland Scotland.

Unforunately as it stands we are unable to offer free shipping to the Scottish Highlands & Islands as well as Northern Ireland.

For orders under £99 or to destinations that don't receive free shipping, the prices will be as followed:

- London / £6.50
- England & Wales / £6.50
- Northern Ireland / £12.50
- Scotland mainland / £6.50
- Scotland Highlands & Islands / £14.50

Please be aware, when shipping to Scotland if your postcode is registered as Scottish Highlands & Islands and you select the wrong shipping, you will be contacted to arrange further payment.

Please see below for all transit times relating to shipping.
Though we do our best to process orders immediately we politely ask for your patience if delays are experienced.

London:

- Orders placed before 1pm Monday - Friday will be dispatched that day for delivery the following day (Saturday included).

- Orders placed after 1pm will be dispatched the following day for delivery the day after.

- Orders placed on Saturday and Sunday will be processed on Monday for delivery on Tuesday.

England & Wales:

- Orders placed before 1pm Monday - Thursday will be dispatched that day for delivery the following day.

- Orders placed after 1pm will be dispatched the following day for delivery the day after.

- Orders placed from 1pm Thursday through to Sunday will be processed on Monday for delivery on Tuesday.

Northern Ireland:

- Orders placed before 1pm will be dispatched that day using a 2 business day DHL service.

- Orders placed after 1pm will be dispatched the following day using a 2 business day DHL service.

Scotland:

- Mainland / Orders placed before 1pm will be dispatched that day using a 2 business day DHL service.

- Mainland / Orders placed after 1pm will be dispatched the following day using a 2 business day DHL service.

- Highlands & Islands / Orders placed before 1pm will be dispatched that day using a 3 business day DHL service.

- Highlands & Islands / Orders placed after 1pm will be dispatched the following day using a 3 business day DHL service.

Yes, our parcels are fully trackable as soon as they leave our warehouse. Once the shipping label is made, you will receive tracking details via email.
If you are having trouble finding your tracking info, please email us at orders@newcomerwines.com.

If you do not receive a confirmation or have not received your order in the above time frame, please email us at orders@newcomerwines.com.

Our goal is to ensure that all our customers are fully satisfied with their purchases. If you are not happy with it or dissatisfied with the service you received, please contact us immediately at orders@newcomerwines.com

Please email us directly at orders@newcomerwines.com and we will arrange for an exchange or reimbursement.

Yes, if it has not already been shipped, we can cancel & refund your order.